Privacy Policy

Effective Date: [Insert Date]

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 2020 and its 13 privacy principles.

What is Personal Information?

Personal information is any information that tells us something about a specific individual. The information does not need to name the individual, as long as they are identifiable in other ways, such as through email addresses, phone numbers, or other identifying details.

Information We Collect

We collect personal information only when it is for a legitimate reason and absolutely necessary to achieve that goal. This may include:

  • Contact Information: Name, email address, phone number, and mailing address when you inquire about our services

  • Business Information: Company name, project details, and communication preferences

  • Website Usage: How you interact with our website, including pages visited (this may be anonymous)

  • Technical Information: IP address, browser type, and device information for website functionality

Why We Collect Your Information

We collect and use your personal information to:

  • Respond to your inquiries and provide our metalwork and design services

  • Communicate about your projects and commissions

  • Improve our website and services

  • Send you updates about our services (only with your explicit consent)

  • Meet our legal and business obligations

How We Store and Protect Your Information

We implement appropriate physical, technical, and administrative security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your information is stored securely and access is restricted to authorised personnel only.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only when:

  • You have given explicit consent

  • It's necessary to provide our services (e.g., with trusted contractors working on your project)

  • Required by law or to protect our legal rights

  • With service providers who assist us (under strict confidentiality agreements)

Overseas Disclosure

If we need to disclose your personal information overseas, we will ensure appropriate protections are in place and, where required, obtain your consent.

Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

  • Access: Request what personal information we hold about you

  • Correction: Request corrections to inaccurate or incomplete information

  • Opt-out: Withdraw consent for direct marketing communications

  • Complaint: Lodge a complaint with us or the Privacy Commissioner if you believe we've breached your privacy

To exercise these rights, please contact us using the details below.

Privacy Breaches

The 2020 Act requires agencies to report to the Privacy Commissioner any privacy breaches that are likely to cause serious harm. If such a breach occurs, we will also notify affected individuals where appropriate.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Privacy Officer

We have designated a privacy officer who is familiar with our privacy obligations under the Privacy Act 2020. This person is responsible for handling privacy-related queries and ensuring compliance.

Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or have privacy concerns, please contact our Privacy Officer:

[Your Company Name]
Privacy Officer: [Name]
Email: [privacy@yourdomain.co.nz]
Phone: [your-phone-number]
Address: [your-business-address]

Privacy Commissioner

If you are not satisfied with our response to your privacy concern, you can contact the Office of the Privacy Commissioner:

This policy complies with the New Zealand Privacy Act 2020 and its 13 Information Privacy Principles.

Last updated: [Insert Date]